Returns & Exchanges

At O'Neill, we want to ensure you are completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed apparel. If your gear doesn't fit or meet your expectations, our streamlined process makes it easy to get back to what matters most.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Generate and print your prepaid shipping label directly from the portal; a small return shipping fee will be deducted from your final refund.

• 3.
  Pack and Ship

  Securely pack your items in their original packaging with all tags attached and drop off the parcel at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 7-10 business days.